Contact Nartiel8k
Support runs 24 hours a day. WhatsApp is the fastest route and the channel we watch most closely — orders, trials, activation and troubleshooting are all handled there.
WhatsApp: +212 772 096 856
Save it before you order. Your Nartiel8k login details arrive on this number, and it is easier to find later with a name attached.
What we can do over chat
- Confirm whether specific channels are carried, before you pay
- Send a free trial line with no card details
- Activate a plan and issue your credentials
- Send the right connection format for your device — Xtream Codes, M3U or MAG
- Move you to a backup stream when a channel has a fault
- Extend an existing line without you reconfiguring anything
For anything not time-critical — billing questions, refund requests under the 7-day guarantee, or anything you would rather have in writing. Email is slower than chat; for an activation or a stream that is down, use WhatsApp.
Getting a fast answer
Support moves quicker when the first message contains enough to act on. For a fault, that means:
| Tell us | Why it matters |
|---|---|
| Your device and app | Fixes differ completely between a Firestick, a MAG box and a Smart TV |
| The exact channel name | Lets us check that specific stream rather than guessing |
| What you see | Buffering, black screen, an error message and a wrong guide are four different problems |
| Whether it affects everything or one channel | The single most useful thing you can tell us — it eliminates half the possibilities immediately |
| Whether it also fails on mobile data | Separates a network or ISP problem from a service problem |
Ordering
- Message us with the plan you want from the pricing page. Using a plan button writes the message for you.
- We confirm the price and the payment options available in your country.
- You pay, and we activate the line.
- We send your server URL, username and password, plus the setup guide for your device.
Response times
| Request | Typical response |
|---|---|
| New order or activation | Minutes — treated as priority |
| Free trial request | Minutes |
| Stream fault or setup help | Minutes |
| Billing or refund | Within a few hours |
| Pre-sales question | Within a few hours |
Someone who has just paid and is waiting to watch something is the most time-sensitive request in the queue, so activations go to the front.
Before you buy
You are welcome to test us before spending anything. Ask whether a channel is carried, what happens to the picture during a major fixture, or which plan fits how you watch.
We would rather answer honestly than sell a subscription that does not suit — a refund in week one costs us more than the sale was worth. If we do not carry something you need, we will say so.
Contact questions
How do I contact Nartiel8k?
Message us on WhatsApp at +212 772 096 856, which is monitored 24 hours a day and is the fastest route. Email is available for billing questions, refunds and anything you would prefer in writing.
What are Nartiel8k support hours?
Support runs 24 hours a day, every day. Activation messages are prioritised because someone waiting to watch something is the most time-sensitive request in the queue.
How quickly does Nartiel8k reply?
Usually within minutes on WhatsApp for orders, trials, activation and stream faults. Email replies typically take a few hours.
Can I check whether a channel is carried before buying?
Yes, and we would encourage it. Name the channels that matter to you and we will confirm before you spend anything.
Do I need an account to order from Nartiel8k?
No. There is no account system and no checkout form on this website. Ordering happens over WhatsApp and no card details are entered here.
What should I include when reporting a problem?
Your device and app, the exact channel name if one stream is affected, what you actually see, and whether it fails on everything or just that channel. Also say whether it fails on mobile data, which separates a network issue from a service one.
Can you help me set it up?
Yes. Tell us your device and we send the right connection format and walk you through it. Written guides for every device are in the setup section.
How do I request a refund?
Message us within 7 days of activation under the money-back guarantee and explain what went wrong. We will try to fix it first, and if it cannot be fixed we process the refund.